Help & Support

We're happy to help!

Our online customer service is available Monday to Friday, 8:00 AM to 4:00 PM. You can reach us conveniently via the contact form or directly by email at info@firstaustrio.shop.

Feel free to also take a look at our FAQs — you may already find answers to many common questions there.

If you're reaching out about an existing order, please include your order number so we can process your request as quickly as possible.

Thank you!

Your TZS First Austria Team

Note:

We typically respond to your inquiry within 24 hours at the latest. Please note, however, that due to the current situation, we may need a bit more time than usual to respond. We kindly ask that you refrain from contacting us again about a request you've already submitted. Thank you for your understanding.

Contact Form

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2-Year Warranty

We place great importance on your long-term satisfaction and offer a 2-year warranty on all our products. Find our warranty terms here.

Reliable Customer Service

Have a question about your order? Our customer service team is here for you and will find the right solution in no time. Simply fill out the contact form.

Free Returns

We cover your return shipping costs. Simply send your order back to us. Uncomplicated, fast, and risk-free - because your satisfaction is our top priority.