Help & Support

We are happy to help you!

Our online customer service is available from Monday to Friday, 8:00 AM to 4:00 PM. You can easily reach us via the contact form or directly by email at info@firstaustrio.shop.

Please also take a look at our FAQs. You'll often find answers to many questions there.

If you are contacting us about an existing order, please provide your order number so that we can process your request as quickly as possible.

Thank you!
Your TZS First Austria Team

Note:
We usually respond to your inquiry within 24 hours at the latest. However, please note that due to the current situation, we may need a little more time than usual to respond to your inquiry. Therefore, we kindly ask you not to contact us again regarding an inquiry you have already submitted. Thank you for your understanding.

Contact Form

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2-Year Warranty

We attach great importance to your long-term satisfaction and offer a 2-year warranty on all our products. Find our warranty conditions here.

Reliable customer service

Do you have a concern about your order? Our customer service team is here to help and will find a suitable solution for you in the shortest possible time. Simply fill out the contact form.

Free returns

We will cover your return shipping costs. Simply send your order back to us. Easy, fast, and risk-free – because your satisfaction is our top priority.