General Terms and Conditions TZS FIRST E Commerce GmbH

I. Validity and Scope

1.1. These General Terms and Conditions (GTC) apply to all deliveries of goods and to all contracts concluded by a consumer or entrepreneur (hereinafter "Customer") with us, TZS FIRST E Commerce GmbH. These GTC apply analogously to contracts for the delivery of vouchers, unless explicitly agreed otherwise.

1.2. We reserve the right to change these GTC at any time without prior notice. However, changes only apply to new orders and do not affect orders placed before the amended GTC were published on the website.

1.3. Deviating conditions (e.g., general business, purchasing, or payment terms) of the customer are not applicable. They do not apply even if they are not expressly contradicted again at the time of concluding the contract. The same applies to conflicting regulations contained in offers, order confirmations, specifications, invoices or similar documents, or resulting from a law (if permissible), trade custom or business practice.

II. Storage and Inspection of the General Terms and Conditions

2.1. The Customer can view these General Terms and Conditions on the website https://www.firstaustrio.shop/informationen/agb. The Customer can also print and save this document.

2.2. When placing an order in the online shop, the customer – provided they have set up a user account before placing the order – can additionally archive and retrieve their order data free of charge. The customer can also wait for the order confirmation, which will be sent to the email address provided by them after placing their order. This order confirmation email will again contain the details of their order and these GTC and can be easily printed or saved.

III. Conclusion of Contract for Online Orders

3.1. The Customer can submit an offer via the order form integrated into the online shop. After placing the selected goods in the shopping cart and completing the order process, the Customer submits a legally binding contractual offer regarding the goods contained in the shopping cart by clicking the button that concludes the order process.

3.2. The receipt of the order will be confirmed to the Customer immediately. The order confirmation does not constitute a legally valid declaration of acceptance, but merely informs the Customer that the order has been transmitted correctly.

3.3. Order processing and contact usually take place via email and automated order processing. The Customer must ensure that the email address provided by them for order processing is correct so that emails sent by the seller can be received at this address. In particular, when using SPAM filters, the Customer must ensure that all emails sent by the seller or third parties commissioned by the seller with order processing can be delivered.

3.4. The contract is concluded only by the acceptance of the order in the form of a written order confirmation or by actual compliance by sending the ordered goods, and in any case within 14 days. The Customer is – subject to an existing right of withdrawal for orders placed by consumers – bound by their order for 5 days.

3.5. Should the ordered items no longer be available or the order cannot be accepted for other reasons, the Customer will be informed thereof. Any payments already made by the Customer will be refunded immediately.

3.6. The information provided in the online shop – such as descriptions and illustrations – serve only to define the goods, are only approximate, and do not constitute quality specifications unless expressly designated as binding in writing. No liability is assumed for calculation, spelling, and/or printing errors.